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Connecticut News
Local News
Eversource Recognizes Connecticut’s 4th Annual Heating Assistance Awareness Month
Nov 1, 2024
Heating Assistance Awareness Month
home heating
Connecticut Energy Assistance Program
Energy company reminds customers of programs and assistance available year-round
“The first thing income-eligible customers should do is reach out to their Community Action Agency (CAA) to access the CEAP benefit available to them because that money goes directly to help pay their heating bill,” said Eversource Vice President of Customer Operations and Assistance Programs Jess Cain. “In addition, we remind income-eligible customers to sign up for our electric bill discount rate and to take advantage of the many programs available to them. Most importantly, for customers who meet state income requirements, we will protect their household from service shut off during the coldest months each year.”
Customers who’ve never needed assistance previously may not realize they qualify for protection from service disconnection and may also be eligible for other programs to help pay their bill. For example, a household of four with an annual income of ~$87 thousand dollars meets the income-eligibility requirements. Eversource encourages all customers to contact the energy company at Eversource.com/billhelp or 800-286-2828 to find out if one of the programs below could be beneficial to them.
- Connecticut Energy Assistance Program (CEAP) - state provided assistance of up to $530 for winter heating costs for Connecticut homeowners and renters who meet state income guidelines. Customers can apply online or work with their local Community Action Agency (CAA) to access CEAP. Customers can find their local CAA at 211ct.org or by calling 211.
- Winter Protection - protection for income eligible customers from service shut off from November 1 through May 1. Customers should check the state’s income guidelines to see if they qualify for winter protection.
- Electric Discount Rate gives customers with financial hardship either a 10% or 50% discount off their electric bill per month. Customers can qualify to receive the discount based on their household income or receipt of a public assistance benefit. For example, if a customer has a $100 monthly bill, it would be $10 less if they receive a 10% discount or $50 less if they receive the 50% discount.
- The Matching Payment Program can lower the amount customers owe on energy bills. For every dollar they pay and every dollar they receive from the Connecticut Energy Assistance Program, we will subtract a dollar from the amount owed.
- Flexible Payment Plans are also available to all customers, regardless of income, to help pay their past-due balance over a period of time. Residential customers with active service may be eligible for payment plans up to 18 months.