Commitment

Community Relations serves as the primary point of contact and the face of our company for state and local government officials as well as business leaders.

We are committed to initiating and fostering long-standing, professional relationships with community leaders.

We partner on community priorities and leverage the full benefit of our operational, safety, environmental protection and advocacy experience to support the needs of town leaders, constituents and communities.

Guidelines

Community relations' strong and positive relationships help maintain important two-way communications with the municipalities we serve and position us as a go-to resource for distributing key company information. Some of our responsibilities include:

• Responding to inquiries from officials and actively engaging experts to resolve concerns
• Providing advice, counsel and services relating to local government and community policies
• Connecting internal departments with external partners
• Helping municipalities with low-income and efficiency programs
• Providing updates on energy-related projects to state, local and business officials
• Sharing external relationships with community leaders to accomplish key business objectives and enhance relationships with those leaders and their communities

Emergency Response

We activate our robust liaison organization during declared emergency events as part of the community relations commitment. Each community within the impacted area is assigned a dedicated community liaison to address specific community needs. Duties include:

• Conducting proactive outreach so communication channels are open and available to each municipality
• Advocating for their assigned municipality, contacting them in advance of, during and at the demobilization of an emergency event and helping to escalate community priorities
• Providing ongoing communications including timely updates for large customer outages, crew locations, daily work plans and updates concerning impacts to critical facilities